Refunds

402lounge is for businesses, so there is no statutory right of withdrawal. When something goes wrong on our side, you get your money back anyway.

You get your money back when

You paid twice for the same thing.The second payment goes back the way it came.

A transfer in USDC did not match its offer.Another amount than the offer, or a transfer after its 30 minutes, unlocks nothing. We send it back to the wallet it came from, or count it towards a new offer if you ask us to.

A paid plan did not work because of us.You get back the share of the price for the time it did not work as described.

We could not finish your company check.If the level 2 check cannot be completed for a reason on our side, you get the €10 back. If it fails because the company data does not match, the fee stays, because the check was done.

You cancel an ad before it starts.You get the full price back. Once a placement runs, the days already shown stay paid. If we stop it for a reason on our side, you get the rest back.

We end your contract, or we change the terms and you do not accept.You get back the part of a paid period you can no longer use.

What we cannot refund

Payments to services in the directory.They go straight from your agent's wallet to the seller. We are not part of them, so ask the seller.

The 0.001 USDC proof.Wallets that cannot sign pay it once to prove they are yours. It is the fee for the proof.

The rest of a period after you cancel.A plan you cancel runs until the end of the period you paid for and then stops.

What your agent paid on purpose.If it paid the price it was shown, the payment stands.

How to ask

Write to refunds@402lounge.com with your company name, the invoice number or the transaction hash and a sentence about what went wrong. A person answers within two working days. Money we owe you is back within 14 days of our answer, in USDC to the wallet that paid, or through Polar to the card or account you paid with when you bought through Polar. For every refund you get a corrected invoice.

Right of withdrawal

402lounge is offered to businesses only (§ 14 BGB), so the statutory right of withdrawal for consumers does not apply. If you opened an account as a consumer by mistake, write to us. We close the account and pay back what you paid.

Your rights under the law stay as they are. This page only adds to them.

Questions about this page?

Write to us